Privacy Policy

Effective Date: 01/05/18

At Chloe Robinson Designs Ltd, your privacy is very important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make purchases, or engage with our services. By using our services, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services. This may include:

Personal Information: When you make a purchase or sign up for our newsletter, we may collect personal details such as your name, email address, phone number, billing and shipping address, and payment information.
Order Information: Details of your purchases, such as the products you ordered, delivery instructions, and gift recipient details.
Usage Data: Information about how you use our website, including your IP address, browser type, the pages you visit, and the time spent on each page.

2. How We Use Your Information

We may use the information we collect for the following purposes:

To process and deliver your orders, including sending order confirmations and tracking information.
To communicate with you about your orders, new products, promotions, or important updates.
To improve our website, services, and products based on customer preferences and feedback.
To comply with legal obligations, prevent fraud, and protect our rights.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

Service Providers: We may share your information with third-party service providers who assist us with tasks such as payment processing, order fulfillment, and website maintenance.
Legal Compliance: If required by law, we may disclose your information to comply with legal processes or protect our rights.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies allow us to recognize your browser, remember your preferences, and provide you with a customized shopping experience.

You can choose to disable cookies through your browser settings, but this may affect your ability to use some features of our website.

5. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

You have the following rights regarding your personal data:

Access and Correction: You may request access to or correction of the personal information we hold about you.
Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.
Opt-Out: You can opt-out of receiving marketing emails at any time by following the unsubscribe instructions included in those emails.

7. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child has provided us with personal information, we will delete it immediately.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will include the effective date.